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Wednesday, April 13, 2011

Communicator 2007 not saving conversation history

AceIT : - I have a user that I built a new system for:
windows 7 pro 64-bit
office 2010 64-bit
microsoft communicator 2007 32-bit.

So after the system is built, the user is getting all of her conversation history from communicator saved in outlook just like it is suposed to do.  well about a week later it just stops saving converstion history.  I try and reset Communicator, make sure settings are correct ect.  I try all the fixes I can find online nothing is working.  Here is the strange part.
Our network egineer is working with Microsoft on a seperate issue, and the microsoft tech deletes our DNS zone during a move.  After its all fixed the user reports that all of a sudden her conversation history from the past few weeks that were missing fill up her inbox.. so I figured the system re-boot fixed it.
After everything came back up that one time, she has not gotten any new history since then... so still broke.

Other problem I have,  User on XP, Office 2007, communicator 2007:
Office Communicator is not picking there status from Outlook.    It is showing her available regardless of whether she has a meeting booked or not.    Did a GP update but that didnt fix it... Not sure if the two are related..

As always thanks for your help


pcsmitpra :- To me it seems to be a problem with DNS, the DNS doesn't seems to be well published. Could you try this : From the user system try to run this command "IPconfig /flushdns" . And then try to see if he gets the conversations history. You can also try to remove it from the domain and then adding it back to the domain. 

AceIT :- It was tied to DNS/ had to configure the OC server also...

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